Responsible Gaming at ljbdt

1. Our Commitment to Safe Play

ljbdt was built with one core belief: gambling is a form of entertainment, and like all forms of entertainment, it should be enjoyable, affordable, and entirely within your control. We are committed to providing every player in Bangladesh with a gaming environment that is not only secure and fair, but actively supportive of healthy gambling habits.

Our responsible gaming programme is not a checkbox — it is woven into the fabric of how ljbdt operates. From the moment you register an account, our systems are designed to give you visibility into your behaviour, prompt you to take breaks when sessions run long, and offer you effective tools to set boundaries before they become necessary rather than after a problem has already developed.

We recognise that a small percentage of people who gamble will develop patterns that are no longer recreational. For those players, ljbdt provides clear pathways to support — including self-exclusion, account closure, and referrals to independent counselling services. We take these responsibilities seriously, and we urge any player who feels their gambling has become a source of stress, financial difficulty, or interpersonal conflict to reach out to our team immediately at [email protected].

2. 18+ Age Restriction Policy

ljbdt operates a strict minimum age policy. You must be at least 18 years of age to create an account, make a deposit, or place any wager on our platform. This policy applies to all players regardless of location, and there are no exceptions.

During the account registration process, all players are required to confirm that they are aged 18 or over by checking a declaration. This is a legally binding statement. Providing a false declaration in order to circumvent our age verification process constitutes fraud and may result in the immediate closure of your account, forfeiture of any winnings, and referral to the relevant authorities.

Identity Verification (KYC)

In addition to the registration declaration, ljbdt conducts formal identity verification checks — known as Know Your Customer (KYC) checks — on all accounts. Before processing your first withdrawal, and at our discretion at any other time, we will require you to submit a valid government-issued identity document. Acceptable documents for players based in Bangladesh include:

• National Identity Card (NID)
• Valid passport
• Driving licence issued by a recognised authority
• Birth certificate (in conjunction with a supporting address document)

Until KYC verification is complete, certain account features — including withdrawals above threshold limits — may be restricted. This process protects both you and the integrity of the ljbdt platform.

Protecting Minors

If you share a device or internet connection with individuals under the age of 18, we strongly recommend enabling parental controls on your device and browser to prevent minors from accessing gambling websites. Free parental control tools are available for most devices and major operating systems. Ensure that your ljbdt login credentials are not accessible to children in your household.

If you suspect that a minor has accessed a ljbdt account — whether your own or another — please notify us immediately at [email protected]. We will investigate the matter promptly and take all necessary protective action.

3. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a recognised behavioural condition that can affect people from all backgrounds and income levels. It is characterised by a persistent inability to control gambling behaviour despite negative consequences for the individual's finances, relationships, mental health, or daily functioning.

Recognising the early warning signs of problem gambling is the most effective way to prevent the condition from escalating. ljbdt encourages all players to periodically reflect honestly on their gambling behaviour by asking themselves the following questions:

4. Player Protection Tools

ljbdt provides a suite of practical, player-controlled tools designed to help you manage your gambling activity and maintain healthy boundaries. These tools are available free of charge to all registered players and can be activated instantly through your account settings or by contacting our support team.

All protective limits you set on your account become active immediately upon submission. When you request an increase to an existing limit, a mandatory cooling-off period applies — typically 7 days — before the higher limit takes effect. This delay is intentional and is designed to prevent impulsive decisions made during moments of high-risk play from undermining the boundaries you set during calmer periods.

If you are unsure which tools are most appropriate for your situation, our support team at [email protected] can guide you through the available options and help you put a personalised responsible gaming plan in place.

5. Self-Exclusion & Time-Out

For players who need a stronger intervention than spending or session limits alone, ljbdt offers both temporary time-out periods and permanent self-exclusion options. These features represent our most robust responsible gaming tools and are designed for situations where gambling has begun — or risks beginning — to cause genuine harm.

Temporary Time-Out

A time-out is a short-to-medium term pause on your gambling activity. During a time-out period, you cannot log in to your ljbdt account for gaming purposes, and all marketing communications are suspended. Your account balance remains intact and is available for withdrawal during this period. Time-out options available to all ljbdt players include:

• 24-Hour Time-Out: Immediate effect; account re-activates automatically after 24 hours.
• 7-Day Time-Out: A full week away from the platform; suitable for players who need a short reset.
• 30-Day Time-Out: A calendar month of enforced inactivity; recommended as a first step for players concerned about their habits.
• Custom Duration: Contact our support team to arrange a time-out of a specific duration tailored to your needs.

Time-outs cannot be reversed or shortened once activated. If you attempt to contact support to re-open your account before the time-out period has elapsed, our team is instructed to decline that request to protect your wellbeing.

Permanent Self-Exclusion

Self-exclusion is a formal, longer-term measure that permanently removes your access to the ljbdt platform. It is intended for players who recognise that gambling has become a serious problem and who wish to make a firm commitment to stopping. When you request self-exclusion:

• Your ljbdt account is immediately blocked and cannot be accessed for gaming.
• All pending bonus offers, free spins, and promotional rewards are voided.
• All marketing communications — email, SMS, push notifications — are permanently stopped.
• Your account balance remains accessible solely for the purpose of withdrawal.
• You may not register a new ljbdt account during the self-exclusion period.
• Self-exclusion cannot be reversed during the minimum exclusion period (typically 6 months).
• Attempting to bypass self-exclusion by registering a new account will result in permanent account closure and forfeiture of funds.

To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm when the exclusion has been activated. We strongly encourage players undergoing self-exclusion to also explore independent counselling and support services, details of which are provided in the Support & Resources section below.

6. Deposit & Wager Limits

One of the most effective practical strategies for maintaining responsible gambling behaviour is establishing clear, pre-committed limits on how much money you allow yourself to deposit and wager. ljbdt makes it straightforward to define and manage these limits at any time.

Setting Your Deposit Limits

Deposit limits are available across three time horizons — daily, weekly, and monthly — and can be set in BDT (Bangladeshi Taka) to match the amount you have realistically budgeted for entertainment spending. For example, a player might set a monthly deposit limit of ৳5,000 to ensure that their gambling spend never exceeds a pre-agreed personal budget, regardless of whether they are on a winning or losing streak.

When you set a deposit limit, the system applies it immediately and will decline any deposit attempt that would push your cumulative deposits within the relevant period above your chosen threshold. A payment declined in this way is not an error — it is your own limit protecting you.

Reducing vs. Increasing Limits

Decreasing a limit takes effect immediately with no delay. This is intentional: if you decide in a moment of clear reflection that you want to spend less, that decision should be enforceable right away. Increasing a limit, by contrast, is subject to a mandatory 7-day cooling-off period. This asymmetry is a deliberate and important feature of our responsible gaming system — it protects players from impulsive decisions made under the influence of a losing streak or a winning high.

Wagering and Loss Limits

Beyond deposit limits, ljbdt also offers wager-level and loss-level controls. A wager limit caps the total value of bets you can place within a given period, independent of your deposit balance. A loss limit sets a maximum net loss threshold — once your losses reach that threshold within the defined period, further wagers are blocked until the limit resets. Together, these tools give you granular control over the financial boundaries of your play session.

To configure any of these limits, log into your ljbdt account, navigate to the Responsible Gaming section of your account settings, and follow the on-screen prompts. If you encounter any difficulty, contact our support team at [email protected] and a member of our team will assist you within minutes.

7. Support & Resources

If you believe that gambling has become a problem — for yourself or for someone you care about — please know that support is available and that reaching out is a sign of strength, not weakness. ljbdt's own support team is your first point of contact, but we also encourage players to explore independent counselling and support organisations that specialise in gambling-related harm.

ljbdt Support Team

Our support team is available 24 hours a day, 7 days a week, including Eid, Victory Day (December 16), Independence Day (March 26), and all Bangladesh public holidays. To speak with a responsible gaming specialist, contact us at:

Email: [email protected] — Subject line: "Responsible Gaming Help"
Live Chat: Available directly within your ljbdt account interface.
Response Time: Email responses within 2 hours; live chat typically within 5 minutes.

When you contact us for responsible gaming assistance, you will be connected to a trained support specialist — not a bot, not an automated response system. Our team is trained to listen without judgement and to help you identify the most appropriate tools or next steps for your situation, whether that is setting a deposit limit, activating a time-out, or initiating a full self-exclusion.

Independent Support Organisations

For players who would like professional, independent guidance on problem gambling, the following types of organisations offer free and confidential support services. We encourage you to seek help from trained professionals if you feel that ljbdt's built-in tools are not sufficient for your situation:

• National Mental Health Helplines (Bangladesh): Contact the National Mental Health Institute (NIMH) in Dhaka or your local district hospital's mental health department for counselling referrals.
• Gamblers Anonymous: An international peer-support fellowship for people who wish to stop gambling. Meetings and online resources are available.
• BeGambleAware (International): Provides free, confidential information, advice, and counselling for people affected by problem gambling.
• GamCare (International): A leading provider of information, advice, and support for anyone affected by problem gambling, including family members.
• Trusted Family Members or Community Leaders: In Bangladesh, community and family support networks play a vital role in wellbeing. Speaking openly with a trusted family member, imam, or community leader can be a powerful first step.

8. Safer Gambling Tips

The vast majority of ljbdt players enjoy our platform safely and responsibly throughout their time with us. Below are the core principles that characterise healthy gambling behaviour. We encourage every player — regardless of experience level — to revisit these guidelines regularly.

• Set a budget before you play — decide in advance the maximum amount you are prepared to lose, and treat that amount as the cost of entertainment, not an investment.
• Never chase losses — if you have reached your loss limit for the session, stop playing. The urge to win back money is one of the most common precursors to problem gambling.
• Take regular breaks — step away from the screen at least once per hour. Fatigue impairs judgement and leads to riskier betting decisions.
• Gamble only with money you can afford to lose — never use funds earmarked for rent, utilities, food, or family expenses to fund gambling activity.
• Balance gambling with other leisure activities — gambling should be one of many entertainment choices, not your primary or only source of enjoyment.
• Do not gamble when emotionally distressed — avoid the platform when you are angry, depressed, anxious, grieving, or under the influence of alcohol or substances.
• Keep gambling separate from your professional life — do not gamble during work hours, from a work device, or in a way that interferes with your professional responsibilities.
• Be honest with yourself and those around you — secrecy about gambling is often an early sign of developing harm. Openness with trusted people in your life is protective.